Saturday, November 17, 2007
Conexis - A Pain in the A$$ if You Have a Co-Pay for a Pain in Your....
Conexis sucks! What a bunch of bureaucratic asses. I wrote this to my Benefits Coordinator, but got absolutely nowhere with them. So all I can do is warn anyone who may have a choice in their FSA, or when considering your place of employment, find out who runs their FSA, if it's Conexis, you may want to reconsider working for your employer.(A letter written to our benefits coordinator...)I don’t know if you have been collecting issues with Conexis, but I want to voice my concerns with the program. I was hoping that the program would finally bring some convenience to having a flexible spending account. Having a Visa card tied to the FSA seemed to make a lot of sense and ease in reporting FSA activity. However it is not the case. Conexis challenges every purchase, loses paperwork and has draconian rules for use of their cards (Employees better know what is reimbursable or we will shut you down).Every time I try to use this card, I can count on a letter from Conexis demanding paperwork. The paperwork is unclear to what they want and to what constitutes legitimate proof of service. To pick up 3 prescriptions, I have to turn in 11 pieces of paperwork. But my biggest issue is with their latest challenge. I received a notice in the mail on September 6 for a July payment of $49.80 to my child’s doctor. I sent in the paperwork as requested on September 13, 2007. I did not know that I could not use the FSA for services rendered prior to my employment, so on September 27th, I received a “FINAL REQUEST: YOUR IMMEDIATE ATTENTION TO THIS NOTICE IS APPRECIATED” notice from Conexis stating in small type on their generic form letter “Reason Denied: Expense incurred outside of plan dates.”I can understand their position, but the notice was very generic and took a while to find the cause of the notice. Last week, I traveled for the company to Albuquerque, NM, Atlanta, GA and Ft. Worth, TX. On my return on Friday, my wife fell in our house and severely sprained her ankle. I had school all day Saturday, so she had to go to urgent care on her own, so I gave her the Conexis card so she could make the co-payment. When she tried to use the Conexis card for the Co-Pay, she was denied. On Saturday, October 20, I received a Cobra notice from Conexis with no explanation. I called Conexis today to inquire on the problem, and they stated since 60 days passed (I am not sure from when as my first notice was received on September 6), they halted service on the card. I explained the misunderstanding of the rules and I would send the payment (Even though I have over $49 in co pays that they denied this weekend) but I want the card reactivated. They refuse to turn on the card until a check is in hand in Dallas, TX and an additional 24 hours to restart service. I requested to speak to a supervisor, who I was supposed to be transferred to, but was disconnected and had to call back and spend another 15 minutes to leave him a voice mail.This process is ludicrous. This is my money in my flex account to pay my medical payments. How they get to set such draconian policies is beyond me. I have had to repeatedly re-send information that they lose (I now keep fax receipts to prove I sent paperwork in), and send an exorbitant amount of paperwork that I really question their value to our company. If you have any influence over them, I would appreciate some assistance or consideration of moving to another provider in the next opportunity to do so.
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7 comments:
They really blow if you have your COBRA with them...they have not paid my premiums twice in 5 months to the provider!!!!!!!!
This is unconscionable and they just suck when you call...they make you wait a week to call you back and it's always their fault.
I agree. The whole point of having the credit card was to reduce paperwork, but I feel like I'm constantly having to submit paperwork. And they give you no clear direction of what is needed.
There were a couple of things that were unclear to me whether or not they were covered. So I asked them in advance via email. They responded simply by sending me a link to the list of covered expenses.
They suck big time. first they should tell you that you need to buy a Fax machine to have an account or they will freeze your account. Then the question should be can you use the account to buy the fax machine.
Oh then they pass it on to another Co.
Holy cow! I've had fights with my husband over his stupidity to put money into this conexis thing! I spoke to Trudie today at Conexis who rattled off four different copay amounts and told me that if my charges do not match the four numbers she gave me, I'm flagged and conexis will ask for documentation. WTF? I agree with the fax machine comment - you need one for sure with conexis! This will definitely be the last year we put money into this card. Forget about their damn jobs!! I'm going to give some psychiatrist a job to treat me because of conexis!!!
It's the year 2014 and they still are incompetent,rude people whose work ethic does not warrant being paid one penny. If you have a choice, run to another company. Now there are many choices even if you have COBRA.
OMG. I can't figure out what they want.. EVERY fricking bill I send in I get a demand for documentation proving the service I paid for was covered... the bill clearly states I was admitted to the hospital and the bill was itemized showing what I was charged for... 6 hr later conexis tells me that the total was .46 short. ??? When I add it I did not see a shortage.. she gave me 7 days to get the documents corrected and submitted.. I went to the hospital .. they rechecked the math.. it was correct.. resubmitted the same document to conexis.. they paid it... 2 months later... SAME ISSUE,, SAME BILL... and now they are saying they are reporting this as fraud to the IRS and demand repayment of the 1,444.94 .. and I have 5 days to repay... its the same bill... I am sooo stressed out dealing with them... NEVER AGAIN...
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